At CloudsXpress, we take pride in offering quality products and a reliable customer experience. If you’re not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns
You can request a return within [7–14 days] of receiving your item if:

The item is in its original condition and packaging

The product is unused, unwashed, and not damaged

You provide a valid proof of purchase

Certain items may not be eligible for returns, including:

Digital downloads or e-gift cards

Clearance or final-sale items

Personalized/custom-made products

Opened items that are hygienic in nature (e.g., vape products, cosmetics)

2. How to Request a Return
To initiate a return:

Email [support@cloudsxpress.com] with your order number and reason for return.

Wait for return authorization and shipping instructions.

Ship the item back using a trackable shipping method.

We do not accept returns without prior approval.

3. Refund Process
Once your return is received and inspected:

You will receive an email confirmation

If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to appear in your account, depending on your bank

Shipping fees (if any) are non-refundable unless the return is due to a fault on our part (e.g., wrong or defective item).

4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us within 48 hours of receiving it with photo evidence if applicable.

5. Return Shipping
Customers are responsible for paying return shipping unless the product was faulty or incorrect.

We recommend using a trackable courier as we are not responsible for items lost during return transit.

6. Late or Missing Refunds
If you haven’t received a refund:

Double-check your bank account

Contact your credit card provider

If still unresolved, contact us at [support@cloudsxpress.com]

Contact Us:
If you have any questions about our Returns Policy, reach out at [support@cloudsxpress.com].